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Get Ready for New eBay Fees on Shipping Ina Steiner, Auction Bytes June 12, 2011
eBay told sellers it would begin charging fees on Shipping & Handling charges starting July 6th - currently the Final Value Fee applies only to the selling price. But what happens beginning in July if customers overpay for shipping when ordering multiple items in one transaction? Will eBay refund FVFs for S&H overcharges for sellers who refund their customers?
eBay spokesperson Johnna Hoff said eBay doesn't currently issue credits on partial FVF refunds but is looking into a long term solution.
It's clearly better to avoid such problems in the first place. If you're one of the many sellers who offer S&H discounts when customers buy multiple items in one transaction, setting up shipping rules when possible can help.