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I've been selling on eBay for about 8 years and just went thru my worst experience on the site. I sold a vintage Waltham watch to this buyer Powercreditbay on November 13, 2011; this buyer is a resident of China and told me to ship the watch to another person in Brooklyn, New York. I don't ship overseas and have overseas buyers' blocked, my auctions are available for USA shipping only. I was paid thru PayPal on Sunday, November 14th and planned to ship the watch on Monday morning. On Monday I received an e-mail from the buyer with a header: Item Not Yet Received. The buyer asked "Have you shipped my item, I've not received it yet?" I responded that I had been paid on a Sunday and planned to ship it that day -- I then received the second and last e-mail from the buyer asking for a tracking number -- later that day I e-mailed them the USPS tracking number.
I paid for USPS priority shipping with insurance and signature confirmation. The watch was delivered to the Brooklyn address on November 16th and a notice was left since no one was at home to sign for the parcel. To my regret I learned only much later that the package was picked up by the recipient on November 17, 2011 at the Beth Page Post Office in Brooklyn. The postal clerk scanned the insurance label but forgot to scan the signature confirmation label. The tracking number posted on the eBay listing was from the signature confirmation label and even a month later in error still shows "out for delivery in Brooklyn 11/16/11."
Over a period of weeks I used the USPS website to track this parcel and when it kept showing "out for delivery" I could only assume that the recipient had not picked it up. I e-mailed the buyer thru the eBay messages system on 11/18 and 11/21/11 asking them to retrieve this parcel, with no response. Over the next 10-12 days I made repeated calls to the post office's main customer service phone number and had return calls from a manager at my local post office in Virginia. I was repeatedly told that the parcel was in a pile of items to be returned to their senders as unclaimed.
On December 4, 2011 this buyer filed a false "item not received" claim thru eBay and 2 days later escalated this to a PayPal claim, requesting refund of the purchase price. At that point I made a last phone call to the post office and a customer service manager in VA fax'd me a copy of the insurance scan that was done in Brooklyn when the parcel was picked up, this document clearly showed "delivered."
I fax'd this insurance delivery reciept to PayPal on Friday December 9th and made a followup phone call to PayPal to make sure it was received. On Sunday 12/11/11 I received an e-mail from PayPal telling me that they had decided this case in favor of the buyer in China. I couldn't believe this decision, the buyer's actions clearly showed that their dispute was a scam. They never returned any of my e-mails after the watch was shipped, they waited 18 days from the shipping date to file a claim, and their USA representative had picked up the watch in person.
I phoned PayPal shortly after receiving their dispute decision, to file an appeal, the $71.50 payment had been returned to this scamming buyer even though I'd provided proof of delivery. Shortly afterward I received an e-mail telling me that PayPal had reversed their decision in my favor -- and they had sent a "courtesy" e-mail to this buyer asking me to refund this payment back to me.
Needless to say this buyer has not and obviously will not contact me, nor return the payment. I called PayPal to find out why they took back my funds after putting them on hold without my prior authorization, and yet didn't have the ability to take the funds back from the buyer. I was then advised that once they had refunded a buyer they could only request this refund from the buyer, and would not or could not take the money back.
I waited to post eBay feedback on this transaction until the PayPal case was concluded, and have now noted that this buyer falsely claims "item not received" in order to get their money back for items that they purchased and received. The main reason that this buyer was able to scam eBay and PayPal was the failure of the Brooklyn postal clerk to scan the signature confirmation label on the parcel -- this would have marked the item as "delivered" on the USPS website and prevented this buyer from filing a claim for "not received. This buyer had recently run an identical scam on two other eBay member who have posted feedback regarding their experiences with identical false "item not received" claims.