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I'd been on eBay for at least 9 years, had only one negative feedback from a buyer about a year ago; it took me a full year to have my score move from 97 up to 98.9. A member's eBay feedback score is supposed to be calculated based on the prior 12 month period, however 12 months had passed and the one negative feedback was still affecting my score. I assumed that the one negative would automatically be deleted after a year however it remained in place. I called eBay customer support and during the phone call an eBay rep told me that she would recalculate my feedback rating. While still on the phone my feedback rating changed to 100%. I'm posting this message so that other sellers will have this information and also to thank the eBay rep for this instant assistance.