On Facebook -JOIN I Antique Online.com: Collectors of Antiques and Collectibles.
Here is the link for the group https://www.facebook.com/groups/327133184409134/
Please join our FB group where YOU can post directly.
A Community For People Who Buy, Sell or Collect Antiques, Collectibles and Art
It’s important to respond quickly and efficiently to customer complaints on social media.
As a starting point, try to reply within 1 hour. This doesn’t mean you need to have all the answers right away. Customers typically want you to acknowledge their issue so they know you‘re looking into it.