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I suspect this is happening because selling is slower because of the economy and people are trying to sell the same items on more than one site, and if they have a shop, are also offering it there. I have noticed the same items on Ruby Lane as I see on eBay. I have never done this, making sure my item is only listed on one site as it is very bad public relations to have the item sell and not remove it from other sites. So sorry for Ruby Lane that this is happening as it hurts not only the seller, but the the site itself. Eileen White
You are absolutely right Eileen.
Many shop owners are selling at more than one site.
I have a difficult time keeping up with my RP & RL sites, I can't imagine listing elsewhere.
But, things are slow , and evidently this type situation happens more than I ever thought.
When I found that item listed in my shop, that I remembered shipping to auction, I stared at the computer screen for a very long time in disbelief.
And after 2 days going through the shop and the inventory, I am finally in the clear.
I also was able to see what items need to be pulled too , so, although I am wore out, I was able to clear inventory too.
When they announced that they were doing the programme I was thrilled. I had worked for 15 years in the mystery shopping field and knew how valuable a tool a well done report could be. Their report is, without a doubt, one of the best I have seen! It has been well designed and the results are presented in a helpful, neutral way without assigning blame. The only thing I would like to see done differently, as a shop owner, is to get a copy of any reports done on my shop. Even if there is one, itsy-bitsy thing wrong, I would like to know and be able to make the decision to address in the future.
As for being embarrassed about telling a customer that you can't find a piece, try telling them you dropped their charm and the dog caught and ate it. Somewhere in my acre fenced in orchard is the tiny cat charm that has made the full circle through Lilly. Someday somebody will find a bit of silver and wonder why it is there but I am not going looking for it!
Christian Ridge Collectibles
I have to confess , I remember the incident as though it were yesterday.
I have been selling on line since 1997 , so , it was such a serious wake up call for me.
It was a breakable item , and I blamed my husband LOL , no kidding..there was no way I could bring myself to tell the person I could not find that little dish...so I told her my husband dropped it and it broke to pieces.
It was an inexpensive item, thank goodness. And thankfully I am able to write well , and she enjoyed the explaination and actually ordered from me later that month.
After that incident , I re organised everything, even the shipping department...and now , every chance I get, I visually check the inventory.
The report of the mystery shopper being 33 % , which amounted to 3 out of 10 , was such a high amount... I was shocked .
The dog ate the charm is adorable , especially since the charm was a cat..that's one for the books
I agree , the way the results was presented was wonderful. 2 thumbs up to Ruby Lane
Linda, I felt the exact same way after I read the article. I did not feel I was being reprimanded and I know my inventory is in several locations. Every time I sell something, I immediately say, "Where is it. I hope to God I have not sold it the same day at one of my local shop locations". I hold my breath until it is in my hands. I honestly do not think any of us intentionally ignore the inventory in our shops, we are just overwhelmed sometimes. And we are trying to access so many venues to obtain a sale, but we have to. Relying on one location just does not pay the bills. I applaud you for organizing your inventory. I am considering labeling my physical tags on my items at other locations with the Ruby Lane Item number. Then when a sale is reported to me, I will know exactly which item I sold. I have often sold a completely different item at the physical location than the one I took off Ruby Lane. Now that gets confusing! http://www.rubylane.com/shop/porcelainrose
Have a wonderful weekend. Marie