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I had a customer leave an immediate negative feedback because she made a purchase and her item still showed in my inventory after she paid for it.  She made her purchase at 10pm, after I had gone to bed.  The next morning I woke up, saw her purchase, removed it from the store (at 7am), packaged it, mailed it and sent her an email thanking her for her purchase, informing her it was mailed and giving her the delivery confirmation number- so within 12 hours of her purchase, she was contacted and her purchase was on its way...but now I have a negative feedback on my store- I'm so mad I could spit.

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Replies to This Discussion

* After contacting the buyer and explaining what happened she apologized and said she didn't realize the negative feedback would be on my store- she was complaining about eCRATER.  Hopefully they will remove it.
Dina not to worry ecrater will remove it.. just use the contact and explain
I agree with Peg. I had an instance where I received a negative, explained to ecrater my predicament, and they removed the rating without question. Now, if ebay only played as fairly. Gotta love ecrater!
Wow - this ecrater thing is sounding pretty good folks - Think I'll be soon checking it out - I can't handle all the crap from ebay much longer - and the fees are just killing me - ugg!
That's why I left eBay- not much profit after paying them and Paypal- but you have to work a lot harder for your customers at eCRATER.
I have been a ebay seller for 11 1/2 years.. but since all the stupid policy changes I only list when its free..ebays newest policy is they now include the shipping fee in their  commission..paypal has always included it..so ebay owns paypal and both taking that fee is "double dipping" ebay USED to be fun but it sucks now.
eCRATER is removing the negative feedback~ yeah!  I didn't know about the inventory control- I'll have to look into that!

I just checked my store and eCRATER only removed the comments- they didn't remove the negative feedback from my feedback score....not good.

 

Dina..not to worry the negative score will go away..a day or two

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